clock menu more-arrow no yes mobile

Filed under:

When ranking NHL teams on Twitter and Facebook, there are plenty of winners and losers

Thanks to a tip from Russell Scibetti's The Business of Sports blog, fans can now get a quick look at the overall social media reach of various sports organizations, via Coyle Media's Sports Graph. In a nutshell, it combines the followings of each group on Twitter & Facebook to get an idea of how many fans each team or league is communicating with on a regular basis.

Follow after the jump for a look at how the various NHL teams are faring, and what that means for the Nashville Predators...

As of today, the NHL rankings look as follows, led (naturally) by the league's own central Twitter & Facebook accounts:

Rank Team Twitter Facebook Total
1  NHL 378,590 433,546 812,136
2  Montreal Canadiens 52,813 241,489 294,302
3  Pittsburgh Penguins 35,166 214,999 250,165
4  Chicago Blackhawks 30,961 208,414 239,375
5  Detroit Red Wings 28,746 181,513 210,259
6  Philadelphia Flyers 19,271 173,010 192,281
7  Vancouver Canucks 26,662 158,247 184,909
8  Boston Bruins 13,681 151,230 164,911
9  Washington Capitals 15,204 134,198 149,402
10  Buffalo Sabres 10,885 85,251 96,136
11  Toronto Maple Leafs 12,257 77,267 89,524
12  Colorado Avalanche 7,112 82,393 89,505
13  San Jose Sharks 13,477 71,920 85,397
14  New York Rangers 12,306 56,390 68,696
15  Carolina Hurricanes 5,833 60,600 66,433
16  Minnesota Wild 7,454 53,939 61,393
17  St. Louis Blues 9,685 49,910 59,595
18  Edmonton Oilers 12,156 42,336 54,492
19  New Jersey Devils 10,069 44,364 54,433
20  Calgary Flames 10,499 34,413 44,912
21  Ottawa Senators 6,502 35,455 41,957
22  Anaheim Ducks 8,741 32,127 40,868
23  Dallas Stars 8,917 24,132 33,049
24  Los Angeles Kings 10,687 16,622 27,309
25  Tampa Bay Lightning 7,445 18,369 25,814
26  Nashville Predators 3797 18646 22,443
27  Phoenix Coyotes 5665 15959 21,624
28  New York Islanders 2775 15203 17,978
29  Florida Panthers 4514 13094 17,608
30  Columbus Blue Jackets 5825 11747 17,572
31  Atlanta Thrashers 4333 6041 10,374

For the top hockey teams, those figures are fairly respectable. The NHL comes in at #11 in the overall sports rankings, while the Montreal Canadiens are the highest-ranked team at #26 (just between baseball's Detroit Tigers and the NFL's Green Bay Packers). This list covers a fairly global audience, as well, with 3 of the top 10 spots going to professional soccer teams Barcelona, Real Madrid, and Liverpool.

Here in Nashville, however, the totals are much less impressive. While lacking the the big-city fan base of a Chicago or New York team, the Predators boast a vibrant, if smallish online community. This mirrors the in-game attendance issue quite closely, as the turnstile numbers are at odds with what is truly one of the NHL's most energetic crowds. How does the team have just 3,797 followers on Twitter, the second-lowest total in the league? As a lowly blogger, they don't have me beat by much (@Forechecker, with 3,245).

There's no mistaking the opportunity the team has before them to grow their social media presence, and by extension, their marketing push. Here, then, are a few suggestions on how to do just that:

  • Consolidate their Twitter accounts. At times, the team has had separate Twitter accounts for draft coverage, "insider" information, etc. That should all be bundled under @PredsNHL.
  • Put some real meat behind social media efforts. The current approach to the official team Twitter and Facebook accounts seems to be mostly to point to articles available at the team website. Occasionally there might be a "conversation starter" tossed in, but no conversational follow-up. The impression left is that social media efforts are simply a tag-along to the duties of present staff, and are not receiving a dedicated resource. Former Chief Marketing Officer Derek Perez talked previously about taking an entrepreneurial approach to this area, but it looks like that meant "try a few different things that don't cost much and see if any strike gold."
  • Consider extending the Ambassadors Club model to social media efforts. The Ambassadors Club is a program where season ticket holders are encouraged to help the team sell tickets - members can offer discounts to family & friends, and in return receive a small credit to their account for each ticket sold. That model could, with a bit of work and careful planning (you can't get too fast & loose with discounts, or risk offending your loyal customers), be extended to Twitter & Facebook on a limited basis. The idea is to give your hard-core fans something of value to pass along to their online friends, getting new people into the building, and your social network.
  • Promote the @PredFans Twitter group as an unofficial vehicle for fan discussion. Created by a pair of Preds fans via their ReTweetBot, @PredFans provides a way for fans to follow one account, but participate in lively hockey talk with hundreds of other Predators fans.
  • Along the same line of thinking, would it kill the team to add a blogroll to their site and/or Facebook page pointing to the numerous Predators blogs which help promote their organization on a daily basis? The best way to deepen the engagement with a casual fan and turn them from a once-or-twice-a-season ticket buyer to an avid follower is to introduce them to the depth and variety of conversation going on across these sites. Do you think the Tennessean will help keep those fans thinking about hockey over the course of the summer? Perhaps the most attractive point about this option is that it doesn't cost them a penny.
  • Get active in organizing and sponsoring social media events, and at the same time increase the benefit that the team provides its sponsors. For example, the Patron Platinum Club at Bridgestone Arena would make for an ideal venue for a summertime event tied to the Stanley Cup Finals, NHL Entry Draft, etc. Set up a cash bar, and the event would almost pay for itself. Groups like Social Media Club Nashville are often looking for venues as well, so there are also opportunities to host events that aren't even hockey-related, but still raise the local visibility of the team, sponsors like Patron and Bridgestone, and build the social network.
Those are just a few suggestions, what others might you have? For the Nashville Predators, "selling the game" is an imperative as they continue to build their long-term fan base, and so far, it looks like they're falling behind their competition at leveraging social media to achieve that goal.

To follow all of our coverage of the Nashville Predators, you can subscribe to our RSS feed, follow us on Twitter (@Forechecker & @predatweeter), or follow this site on Facebook.